Santander UK Plc
Financial Ombudsman decision DRN5167907 Not upheld
Not upheldoutcome, as published by the Ombudsman
£60redress stated in the decision
Fri Sep 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
She is also unhappy that her payments do not receive interest from the date she makes themCharges and fees
Mrs C complains that Santander UK Plc has made mistakes in dealing with her mortgage payments leading to her being in arrears.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5167907.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.