Bank of Scotland Plc

Financial Ombudsman decision DRN5130811 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

They complain that Lloyds mis-sold the loans to themProduct mis-sold

compensation of £1,000 for what I consider is unnecessary distress and inconvenience caused by its poor record keepingMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5130811.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.