Bank of Scotland Plc

Financial Ombudsman decision DRN5128764 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Jun 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

failed to provide him with a redemption figure on his mortgageMortgage administration

BM accepted that in regard to this that there was poor customer serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5128764.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.