Santander UK Plc
Financial Ombudsman decision DRN5121623 Not upheld
Not upheldoutcome, as published by the Ombudsman
£225redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Card dispute or chargeback
In the Ombudsman’s words
Miss M complains that Santander UK Plc allowed unauthorised payments to go through to two loan brokers.Unauthorised transaction
The bank recognised that it should have raised a ‘chargeback’ when Miss M complained.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5121623.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.