Firms › TRANSUNION INTERNATIONAL UK LIMITED ›

TRANSUNION INTERNATIONAL UK LIMITED

Financial Ombudsman decision DRN5093591 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs M complains TransUnion International UK Limited didn’t tell her she was going over her credit reference search usage allowance, and that as a result she incurred additional usage charges she shouldn’t have to pay.Charges and fees

Callcredit says it didn’t handle Mrs M’s complaint properly. And as I’ve explained, I think Callcredit caused Mrs M frustration and inconvenience. Taking everything into account, I’m satisfied the £250 Callcredit has already offered Mrs M is fair and reasonable compensation for her frustration and inconvenience.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5093591.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.