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TRANSUNION INTERNATIONAL UK LIMITED
Legal entity: TRANSUNION INTERNATIONAL UK LIMITED
Companies House 03961870, incorporated March 2000
134banking decisions
69.4%uphold rate
41not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Credit file reporting | 120 | 81 | 67.5% |
| Data and privacy | 21 | 17 | 81.0% |
| Complaint handling | 19 | 19 | 100.0% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | 40.3% | — | — | 167 |
| FOS | 2025-H1 | 45.8% | — | — | 141 |
| FOS | 2024-H2 | 53.0% | — | — | 143 |
| FOS | 2024-H1 | 53.7% | — | — | 131 |
| FOS | 2023-H2 | 61.3% | — | — | 152 |
| FOS | 2023-H1 | 57.3% | — | — | 116 |
| FOS | 2022-H2 | 64.9% | — | — | 94 |
| FOS | 2022-H1 | 50.7% | — | — | 72 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.