Barclays Bank Plc
Financial Ombudsman decision DRN5091736 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr M complains that Barclays Bank PLC will not explain its reasons for reducing the porting period on his mortgage.Mortgage administration
Barclays has accepted its complaint handling has been poor, and paid £200 in recognition of this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5091736.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.