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Financial Ombudsman decision DRN5091522 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
It later took a fee of £79.95 from his account, which he said he was never made aware would be payable.Charges and fees
It told Mr L he would need to wait some months for the refund, which I consider to have been wholly unnecessary.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5091522.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.