Bank of Scotland Plc

Financial Ombudsman decision DRN5078571 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,800redress stated in the decision

Mon Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs B is unhappy with how Lloyds Bank plc handled a chargeback claim.Card dispute or chargeback

Lloyds said it couldn’t change the decision VISA had made. But it did identify some service issues and paid £100 to say sorry for this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5078571.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.