Mortgage Express
Financial Ombudsman decision DRN5076175 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mortgage Express is unreasonably demanding proof of income and expenditure in order to assess whether or not to allow Mr W1 to continue to reside in the BTL propertyMortgage administration
Mr W2 is unhappy at the way Mortgage Express has dealt with his complaints and it has not settled his invoicesComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5076175.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.