Bank of Scotland Plc

Financial Ombudsman decision DRN5075875 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

she visited one of its branches to ask it to record her change her nameIdentity checks and access

She also complains about the way her complaint was handled.Complaint handling

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5075875.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.