Barclays Bank Plc
Financial Ombudsman decision DRN5073579 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Jun 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
he incurred bank charges as Barclays failed to pay the price match refund each monthCharges and fees
Barclays failed to process Mr S’s price match refund when he provided evidence to show that he was eligible for the refundComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5073579.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.