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Elderbridge Limited

Financial Ombudsman decision DRN5073548 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Elderbridge should have warned Mr B in January that changing the date would incur extra interestCharges and fees

I also think Elderbridge should have changed the payment date on its system and found a way to stop Mr B getting automated letters about the cancelled direct debit at an early stage.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5073548.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.