Lloyds TSB Bank Plc
Financial Ombudsman decision DRN5072907 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
allowed six separate direct debit payments to be taken from his account after he had told it that these were not authorised by himUnauthorised transaction
closed his accountAccount closed or refused
did not pay three direct debit payments that he had authorised when there were sufficient funds availablePayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5072907.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.