Santander UK Plc
Financial Ombudsman decision DRN5070349 Upheld
Upheldoutcome, as published by the Ombudsman
£5,295redress stated in the decision
Fri Mar 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Mr A complains that Santander UK Plc closed his bank account after it claimed, without any evidence, that there was fraudulent activity on the accountAccount closed or refused
Santander said it had no alternative but to suspend Mr A’s account whilst awaiting proof of his entitlement to £2,200 credited to his accountFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5070349.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.