Barclays Bank Plc
Financial Ombudsman decision DRN5066905 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Barclays says it keeps records of its active and dormant accounts. They have tried to locate the accounts but have found no trace of them.Account closed or refused
Barclays accept there was an issue with the service it has provided and have offered Mr H £100 compensation.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5066905.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.