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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN5066234 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr and Mrs A complain that The Co-operative Bank p.l.c. told them it was going to close their current accountAccount closed or refused

Our adjudicator found the bank had caused Mr and Mrs A inconvenience by cancelling their direct debits in the way it did.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5066234.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.