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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN5064116 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

won’t extend the term of his interest only mortgage because of his ageMortgage administration

The Co-op shouldn’t have written to Mr C to tell him that the refusal was because of his ageComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5064116.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.