Bank of Scotland Plc

Financial Ombudsman decision DRN5058082 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss A complains about her mortgage with Bank of Scotland plc; in particular, about the customer service she received in April and May 2018.Mortgage administration

Miss A complained about this, and about how her complaints and requests for information had been handled.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5058082.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.