Bank of Scotland Plc

Financial Ombudsman decision DRN5015558 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs D complain that Bank of Scotland plc (BOS) won’t extend the term of some of their interest only mortgage borrowing.Mortgage administration

BOS has offered £400 for the poor customer service Mr and Mrs D have received, including not being given clearer information about the loan extension earlier.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5015558.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.