Barclays Bank Plc
Financial Ombudsman decision DRN5015293 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue May 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr L complains that when he applied for a new mortgage with Barclays Bank PLC the process was ‘difficult and arduous’.Mortgage administration
Barclays has offered to pay £150 for the inconvenience its delay in responding to their complaint caused.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5015293.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.