Mortgage Express
Financial Ombudsman decision DRN5000756 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
He says Mortgage Express unfairly applied arrears fees and charges despite knowing he is struggling to pay for his sister’s medical treatment.Treatment in financial difficulty
Mr S complains about charges applied to his mortgage account by Mortgage Express.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5000756.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.