Nationwide Building Society

Financial Ombudsman decision DRN4989425 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£155redress stated in the decision

Fri Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

allowed her ex-husband (Mr A) to request a new passbook and withdraw funds from their joint CashBuilder accountUnauthorised transaction

did not put a block on their joint FlexAccount when requestedFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4989425.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.