HSBC UK Bank Plc

Financial Ombudsman decision DRN4989124 Upheld

Upheldoutcome, as published by the Ombudsman

£14,830redress stated in the decision

Sun Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

HSBC UK Bank plc placed a block on its account without notice so it wasn’t able to receive or make any payments.Funds blocked or frozen

HSBC had also taken out nearly £15,000 from M’s account whilst it was investigating the matter.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4989124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.