Bank of Scotland Plc

Financial Ombudsman decision DRN4984714 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Oct 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Mortgage administration

In the Ombudsman’s words

Halifax was obliged to ensure that Mrs B had a credible way of repaying the mortgageIrresponsible lending

declined her application to change from a repayment mortgage to an interest only mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4984714.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.