Barclays Bank Plc
Financial Ombudsman decision DRN4982910 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Product mis-sold
In the Ombudsman’s words
stopped him from being able to use the chargeback rulesCard dispute or chargeback
Mr A feels that Barclays has given him poor customer service, stopped him from being able to use the chargeback rules or make a claim under section 75 of the Consumer Credit Act.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4982910.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.