Barclays Bank Plc
Financial Ombudsman decision DRN4972221 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Oct 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr and Mrs G complain that Barclays Bank Plc wouldn’t continue to provide an offset facility when it agreed to port their mortgage rate.Mortgage administration
Barclays agreed that it could have responded to Mrs G’s complaint sooner and it paid Mrs G £50 for any distress or inconvenience caused.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4972221.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.