Barclays Bank Plc
Financial Ombudsman decision DRN4966056 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,089redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Barclays Bank PLC requires her to make monthly repayments on her mortgage which are higher than stated in its mortgage offer.Mortgage administration
It would have been better if Barclays had written to Miss N, when it increased the payments, to tell her why. Simply increasing them for no obvious reason was poor customer service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4966056.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.