Bank of Scotland Plc

Financial Ombudsman decision DRN4962928 Upheld

Upheldoutcome, as published by the Ombudsman

£5,738redress stated in the decision

Sun Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Interest and rates

In the Ombudsman’s words

Ms B complains that Bank of Scotland plc (trading as Birmingham Midshires) incorrectly made her savings account dormant.Funds blocked or frozen

She says this caused her to lose out on interest payments she’d have received if the account had been active and reinvested each year.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4962928.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.