Barclays Bank Plc
Financial Ombudsman decision DRN4920098 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£482redress stated in the decision
Wed Dec 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
failed to ‘cancel’ a loan Mrs S had taken out in line with instructions she gaveMortgage administration
Mr and Mrs S complain that Barclays Bank Plc (“Barclays”) failed to ‘cancel’ a loanComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4920098.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.