PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN4915314 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

blocked his account and wouldn’t allow him access to his fundsFunds blocked or frozen

If there had been a case of ID fraud, they felt data protection rules meant they couldn’t share any informationIdentity checks and access

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4915314.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.