Santander UK Plc
Financial Ombudsman decision DRN4904554 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Oct 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
This meant that, if they paid back the mortgage before the product expired in 2016, they’d have to pay an early repayment charge (“ERC”).Charges and fees
Mr and Mrs K complain that Santander UK Plc wouldn’t let them transfer – “port” – their mortgage product to a new property.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4904554.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.