Arrow Global Limited

Financial Ombudsman decision DRN4889366 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mrs T is also unhappy with the steps AGL has taken to recover this debt and any costs and charges it has added.Charges and fees

Mrs T has said that AGL did a number of things wrong since taking over the debt, as set out above. She has also said the card should never have been given to her in the first place, given her circumstances.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4889366.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.