Bank of Scotland Plc

Financial Ombudsman decision DRN4878739 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Jul 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Miss B complains that Bank of Scotland plc (trading as Halifax) will not refund current account charges which she says have caused her financial hardship.Charges and fees

Halifax had delayed responding to Miss B when she complained in 2014 and had wrongly said she had not complained about bank charges before.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4878739.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.