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Bank of Scotland Plc
Financial Ombudsman decision DRN4877013 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr and Mrs M complain that Bank of Scotland plc sent them copies of two different versions of their loan agreement.Mortgage administration
They also say the bank’s representative was rude to Mrs M on the phone.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4877013.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.