Lloyds Bank PLC

Financial Ombudsman decision DRN4876270 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Mon Sep 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

switch them to a free account from a fee paying Platinum oneAccount closed or refused

refund the fees Mr and Mrs E have paid since February 2017Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4876270.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.