Amber Homeloans Limited

Financial Ombudsman decision DRN4840334 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Fri Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Remove from the mortgage account the £50 administration fee together with all interest charged on it.Charges and fees

Amber Homeloans Limited wrongly added service charges and legal costs claimed by his freeholder to the balance of his mortgage account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4840334.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.