Bank of Scotland Plc

Financial Ombudsman decision DRN4824458 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mrs B complains that Bank of Scotland plc (“BOS”)unfairly refused to offer her a fixed rate mortgage product and she remained on the standard variable rate (“SVR”).Interest and rates

Mrs B says that BOS refused to allow her to move to a more competitive product because of a consent to let issue.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4824458.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.