Barclays Bank Plc
Financial Ombudsman decision DRN4805328 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
He told us he’d been treated inappropriately by Barclays while he was experiencing financial difficulties.Treatment in financial difficulty
He said the bank’s actions had caused knock-on problems with his other accounts because he’d incurred interest and charges.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4805328.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.