HSBC Bank plc

Financial Ombudsman decision DRN4798998 Upheld

Upheldoutcome, as published by the Ombudsman

£999redress stated in the decision

Wed Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

As a result, they incurred an early repayment charge (ERC) when they sold their home.Charges and fees

Mr and Mrs F complain that HSBC Bank Plc wouldn’t allow them to port their mortgage to another property.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4798998.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.