Bank of Scotland Plc

Financial Ombudsman decision DRN4761585 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

It said as she couldn’t increase her payments, her account would have to be closed.Account closed or refused

Mrs W complains that Bank of Scotland plc has treated her unfairly in refusing to extend her overdraft repayment plan.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4761585.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.