PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN4759804 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

PayPal linked the two accounts and limited Mr G’s second account.Funds blocked or frozen

PayPal has also given Mr G various different figures for the debt on his old account, further complicating matters and tending to suggest that its own records were not as accurate as it claims.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4759804.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.