Barclays Bank Plc
Financial Ombudsman decision DRN4745922 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr T wants Barclays to remove the charges that it applied once payments were returned due to insufficient funds.Charges and fees
Barclays agrees that it let Mr T down when it didn’t log complaints in branch.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4745922.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.