TSB Bank plc

Financial Ombudsman decision DRN4745057 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Mortgage administration

In the Ombudsman’s words

Mrs W then made a complaint, saying the mortgage completed earlier than expected. This had led to her previous mortgage provider applying an early repayment charge. She asked for the remortgage to be reversed.Funds blocked or frozen

Mrs W has complained about TSB Bank plc’s handling of an application to remortgage her property.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4745057.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.