Bank of Scotland Plc

Financial Ombudsman decision DRN4740500 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

didn’t close her Halifax credit card account when she asked the bank to do thisAccount closed or refused

Halifax’s records continued to show there was a credit balance on Mrs G’s account and the account remained on her credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4740500.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.