Bank of Scotland Plc

Financial Ombudsman decision DRN4711745 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Thu Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

BOS didn’t notice this for some time and it was only in 2015, when Mr H was refused a mortgage because of the existing balance on the BOS mortgage, that BOS investigated the situation.Mortgage administration

It also accepted it took too long to respond to his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4711745.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.