Barclays Bank Plc
Financial Ombudsman decision DRN4705800 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Mon Oct 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Barclays Bank PLC made errors in arranging a new loan for EMortgage administration
Mr R complained in October 2014 but did not receive a final response until January 2015Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4705800.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.