Bank of Scotland Plc

Financial Ombudsman decision DRN4681269 Not upheld

Not upheldoutcome, as published by the Ombudsman

£270redress stated in the decision

Fri Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

As Mr B was in financial difficulty, I would expect Halifax to treat him sympathetically and positivelyTreatment in financial difficulty

Mr B complains that Bank of Scotland plc (trading as Halifax) charged him excessive bank feesCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4681269.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.