Bank of Scotland Plc

Financial Ombudsman decision DRN4644054 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

I understand that Mr L doesn’t think Halifax has treated him fairly when it applied the unplanned overdraft charges.Charges and fees

Mr L is unhappy that Halifax didn’t respond to his written requests about extending his overdraft facility.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4644054.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.