Barclays Bank Plc
Financial Ombudsman decision DRN4641281 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Jun 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss L complains about the way Barclays Bank PLC dealt with debit card transactions made after she had cancelled her card.Card dispute or chargeback
Barclays did not agree it had done anything wrong, but accepted there had been some delay in dealing with the complaint and paid £50 into Miss L’s account with another bank.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4641281.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.